Privacy Policy

Overview

This Privacy Policy explains how Overscale, Inc. ("Overscale", "we", "our", or "us") collects, uses, discloses, and safeguards personal information when you use our websites, applications, products, and related services (the "Services"). Read this together with our Cookie Policy and Terms of Service.

Overscale, Inc. is the controller of personal information for the purposes described in this policy where applicable law recognizes a controller.

Information We Collect

Sources of information

• Information you provide: account registration details, contact information, onboarding data, support messages, and documents or files you choose to share.
• Information from your use of the Services: usage analytics, device and browser data, log data, and cookie/local storage identifiers (see our Cookie Policy).
• Information from third parties: with your direction and consent, we may receive information from service providers or integrations you connect to the Services.

Categories of personal information

• Identifiers (for example, name, email address, phone number, account IDs).
• Commercial information (records of services requested or purchased).
• Internet or device activity (IP address, pages viewed, interactions).
• Professional or employment-related information you choose to provide.
• Inferences drawn from the above to improve and personalize the Services.

How We Use Information

• Provide, operate, and maintain the Services.
• Process requests, transactions, and provide customer support.
• Improve, personalize, and expand the Services and user experience.
• Monitor security, prevent fraud and abuse, and enforce policies.
• Comply with legal obligations and protect rights and safety.
• Communicate about updates, features, and changes to the Services.

Legal bases for processing

Where required, we process personal information based on one or more of the following: your consent, performance of a contract with you, compliance with legal obligations, and our legitimate interests in operating and improving the Services.

Cookies and Tracking

We use cookies and similar technologies to operate the Services, remember preferences, and analyze usage. See our Cookie Policy for details and choices.

Do Not Track

Some browsers offer a Do Not Track signal. Our Services do not respond to Do Not Track signals at this time. We will review and update this section if our approach changes.

Sharing of Information

We share personal information with service providers and vendors who help us operate, secure, and support the Services. These parties are bound by contractual obligations to protect your information and use it only as instructed.

We may disclose information if required by law, regulation, or legal process, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Overscale, our users, or the public. If we are involved in a corporate transaction such as a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to applicable law.

Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of data and the purpose of processing.

Security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We continuously work to improve our defenses.

Your Rights and Choices

You may update certain account information in the Services. You can also contact us to make requests regarding your personal information, including access, correction, deletion, or restriction, as permitted by applicable law. If we rely on consent, you may withdraw your consent at any time; this will not affect processing that occurred before withdrawal.

California and other U.S. state disclosures

Depending on your state of residence, you may have additional rights, such as the right to know, delete, correct, and opt out of the sale or sharing of personal information. Overscale does not sell personal information as that term is defined by applicable law. You can exercise rights by contacting us as described below.

International Transfers

If you access the Services from outside the United States, your information may be processed in the United States or other countries that may have data protection rules different from those of your country. Where required, we implement appropriate safeguards for cross-border transfers.

Children's Privacy

The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. When we make changes, we will update the Last updated date near the top of this page.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact Overscale, Inc. at compliance@overscale.org or our general address hello@overscale.org.